Where is your main office?
Our headquarters is based out of the Fort Lauderdale/Miami area in beautiful South Florida. If you need to contact us regarding any business matter, please write to the following address:


What are your hours of operation?
Our normal business hours are Monday - Friday, 9am - 6pm On most major domestic holidays, we are either closed or have limited hours, but if you leave us an email or voicemail we will absolutely return your inquiry the next immediate business day.

Which types of payment do you accept?
We take all major credit card types - Visa, MasterCard, American Express and Discover. We also accept PO's, Personal Checks, Company Checks, Cashier's Checks and Money Orders. For full information regarding our payment policies, please visit this link.

What type of shipping do you offer?
We can ship via UPS, FedEx, and US Postal Service, with or without insurance or signature depending on the needs of the customer. For full information regarding our shipping policies, please visit this link.

What is the e-mail contact for your custom flash drives department?
For all inquiries related to Custom USB Flash Drives, please e-mail us at: sales@usbmemorydirect.com

What is the e-mail contact for customer service questions?
For customer service please e-mail us at: sales@comtread.com

What is the e-mail contact for technical support issues?
For technical support please e-mail us at: support@comtread.com

Can I call you if I need to speak to somebody?
Our friendly staff will be glad to assist with your specific needs. If you need to contact us by phone, please use the following numbers:


What is your return policy and warranty?
All of our products (unless otherwise indicated) are covered by an unconditional 30 Day money back guarantee with no restocking fee and a lifetime warrantee.
For more information on our return policy, please visit this link.
For more information on our lifetime warranty, please visit this link.


How do I return an item?
Should you need to return an item you have purchased from us, use the original packaging materials to insure the safety of the product and ship to:


Please include the RMA number which is your order number with an 'R' in front. Please write a detailed description of the request and the RMA number on the invoice. We suggest using the tracking number to assure delivery of your package.

When exchanging for a different module, either a credit or charge will be posted depending on the difference in price of the original order and exchange. If you need a replacement right away, we suggest you request a credit (rather than a replacement). Then place a new order or simply e-mail us your request and we will enter a new order for you using the billing/shipping information that we have on file. The new order will be shipped out immediately and your credit will be applied approximately 3-5 days after we receive the product you are returning.

If you have further questions about returns, please email us at: returns@comtread.com

What is your privacy policy?
We always strive to protect our customer's privacy with the highest security standards. To read our full privacy policy, please visit this link.

What are your rules regarding intellectual property rights?
We have a statement that defines our policy in regards to intellectual property and copyrights within our company. If you wish to read through it, please visit this link.

Where can I find the Terms & Conditions legal statement for your company?
We have a statement which outlines and defines our corporate Terms & Conditions company-wide. If you wish to read through it, please visit this link.

OUR GOAL: To deliver the best possible memory upgrades at a low cost to you with unparalleled customer service. Your business is our most important asset and we strive tirelessly to ensure your experience with our company is both effortless and enjoyable.

How can I determine memory compatibility for my specific computer?
When purchasing a memory upgrade, you may be unsure about finding the right memory for your system. When you do business with us, we will help you find an upgrade that is guaranteed to be 100% compatible with your system or your money back.

One of the most efficient ways to determine the correct memory upgrade options for your computer is to use a memory selector.

Upgrading is easy with us. We've compiled all the information you need into one easy-to-use, searchable database - The Comtread.com Memory Selector.

If I already know what type of memory my computer uses, why not just use the Search section?
The Comtread.com Memory Selector serves as the best method for purchasing a memory upgrade. It is an active growing database of most computer models that is continually updated to be as complete and accurate as possible. Our dedicated team of professionals is working for you to guarantee that the upgrade selection provided is accurate and up-to-date.

In fact, our Memory Selector contains details about your machine which most likely won't appear in your owner's manual. For example, one type of 256MB module may work in a Dell system if it is made with one particular series of chip, but if that module is made with a different series it will not work in that system at all. Our Memory Selector will automatically manage this information for you. Merely select your system make and model in our online Memory Selector, and you will be given a list of memory upgrades that are guaranteed to be 100% compatible with your system or your money back.

Where do I find my system make and model?
So you have decided to upgrade your computer's memory. However, in order to do this you must find the exact "Make and Model" of your system. Not to worry! This information is rather easy to find, and once you identify it our online Memory Selector can take care of the heavy lifting.

The general rule of thumb for locating your system make and model is to inspect the computer case or outer cover. The system make is always the company that manufactured it. Look for the complete model number of your system as it is printed on your manual or invoice. Most computers will have this information clearly engraved on the outside, toward the top-front of the system casing.

Example:

• HP VLi8 MT
• Power Mac G5 Dual 2GHz SuperDrive

If you cannot find the computer make and model on the outside of your computer, turn it on and look for this information on the screen as it boots up.

You can also call your system manufacturer, providing them with the serial number stamped on a metal plate usually found on the back of your computer. With this information, they will be able to determine your system model.

If your computer is custom built or you cannot find the computer make and model, download Belarc Advisor. This free download will scan your system and tell you the hardware and software installed on your computer.

If your computer is not listed in the Memory Configurator, you will need to find the manufacturer and model number of your motherboard. If you do not have your owner's manual or sales receipt showing this information, open your system case and look inside at the motherboard. It should have a label posted with the manufacturer name and model.

Once you find your system make and model, use our Memory Selector to find a memory upgrade that is 100% compatible with your system.

• We accept Visa, MasterCard, American Express and Discover

Please provide your exact billing address and telephone number, which must be the address and phone number your credit card company has on file for you. Incorrectly provided information may cause a delay in processing your order.

We will not process any credit cards that have been issued or billed outside of the United States or Canada, and we cannot ship outside of the United States or Canada if paying by credit card. If payment is made via wire transfer or money order, we will send to any international region that is legally authorized for postal shipping. You can shop with confidence knowing that your personal information is secure with our company. Our websites utilize the latest 128-bit encryption technology in all areas that would process and transmit your personal information.

• We accept PO's, Personal Checks, Company Checks, Cashier's Checks and Money Orders

Simply place an online order and mail your check or money order with a printed copy of the confirmation page to:


Please be sure to write your order number on the check. We will process your order once we receive your money order or cashier's check. For personal and company checks, we will process your order after the funds clear. Please allow up to 10 banking days for clearance of funds once we receive the check before the order is processed.

• Comtread accepts all Government, Educational, and Corporate Purchase Orders

Net 30 day terms are granted immediately.

Please fax your signed PO to us at 954-337-8448

If you have any questions, please contact us at 866-960-0190 or via e-mail at sales@comtread.com

You can also mail your PO to us:

For every order that is made on our site, we charge a flat per order rate. Standard domestic shipping rates for any quantity of items (except for custom USB orders or any item otherwise indicated) are:

• USPS - $4.95
• UPS/FedEx Ground - $7.95

International shipping rates differ depending on the country we are shipping to. We will notify you about the additional amount of shipping before charging your order if you have an international address but have chosen the domestic shipping rate.

We will gladly ship to our brave men and women serving in the armed forces with an APO or FPO address. When you obtain a quote or purchase through our web site, simply select "USPS" as your shipping method.

For same day shipping, our cutoff time is 12:00PM EST. Any order made after 12pm will be processed the next business day. We will not ship on weekends or holidays. Please allow up to 24 hours for the full processing of your order. Although we work very hard to ensure your shipment leaves our company and arrives to you on time, all shipping dates and times are estimated and are subject to change without notice.

At Comtread, our goal is to work closely with our customers so that we can provide service tailored to their specific needs and prices that cannot be matched by any other company. We appreciate your business and will absolutely make sure of your complete satisfaction with our unconditional 30-day money back guarantee and lifetime warranty.

General Guidelines

These are Comtread.com's ("Comtread", "we" or "our") Standard Return Policies as they apply only to products purchased by you directly from our company.

• * All product returns require a Return Merchandise Authorization (RMA) number. Your RMA number is merely the last five digits of your order number with an "R" in front (I.E. R-12345)
• * Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

• Any product not purchased from Comtread
• Any product without a valid, readable serial number and original sticker(s), including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number and/or sticker(s)
• Any product that is returned without the accessories that were included
• Any product from which the UPC code has been removed from its packaging
• Any product that exhibits physical damage (other than damage that would have occurred during shipment)
• Any product for which you have submitted a mail-in rebate
• Any product that is missing the manufacturer warranty label
• Memory Modules that were shipped with a manufacturer-applied heat spreader, but have had the heat spreader removed
• "Kit" Modules (which contain 2 or more memory modules packaged together) that are not returned as a complete set
• USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing

Mail-In Rebates

Any product promoting a mail-in rebate cannot be returned to Comtread once the rebate has been filed. Make sure that the product is fully functional and worth keeping before sending in for your rebate. Products with missing UPC codes or serial numbers from the box cannot be returned and will be sent back at your expense. Only the original manufacturer of a product can replace a defective item missing a UPC code.


Bundles, Combos and Kits

Bundle, Combo and Kit Specials are defined as two or more items that are be purchased together in order to receive a discount on the total price.

Items sold as part of a Bundle, Combo or Kit may be returned individually for replacement within our Return Policy Period for that individual item. If an individual Bundle, Combo or Kit item is returned for a refund, the discount as it was applied will be voided, and the amount of the refund will have the discounted amount deducted from it. If the bundle/combo/kit discount amount is greater than the individual unit price of the item you wish to return, then the individual item cannot be returned for a refund. All items in the bundle/combo/kit will have to be returned in order to receive a refund.


Exchanges for Items Out-of-Stock

If a product has been returned for replacement under our lifetime warranty that we no longer carry, or if the product in question is currently out of stock, you will be contacted through email with two options: 1) We can send a comparable replacement item, or 2) We can issue you a refund at the current market value of the product. The refund at current market value cannot exceed the price on the original invoice. If the returned item is sent within 30 days of the original invoice date, a full refund will be issued.


30-Day Return Policy

• Return for refund within: 30 days
• Return for replacement within: 30 days
• Restocking Fee: None

Restocking Fee: None This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which we state "This item may be returned for a replacement or refund within 30 days only") must be returned to Comtread within 30 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by Comtread, and not just being issued an RMA number.

• Return for refund within: non-refundable
• Return for replacement within: 30 days

Products that state "This item is covered by Comtread's Replacement Only 30-Day Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to Comtread within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. "Return" constitutes receipt of the product by Comtread, and not just being issued an RMA number.


How to Return an Item

Should you need to return an item you have purchased from us, use the original packaging materials to insure the safety of the product and ship to:


Please include the RMA number which is your order number with an "R" in front. Please write a detailed description of the request and the RMA number on the invoice. We suggest using the tracking number to assure delivery of your package.

When exchanging for a different module, either a credit or charge will be posted depending on the difference in price of the original order and exchange. If you need a replacement right away, we suggest you request a credit (rather than a replacement). Then place a new order or simply e-mail us your request and we will enter a new order for you using the billing/shipping information that we have on file. The new order will be shipped out immediately and your credit will be applied approximately 3-5 days after we receive the product you are returning.

If you have further questions about returns, please email us at: returns@comtread.com.